Privacy Policy

1 Who We Are

This Privacy Policy applies to Nirvana Wellness Center, a brand of S B Elmame & Associates, a registered partnership firm operating in Nashik, Maharashtra, India.

We operate the website nirvanawellnesscenter.in and provide personalised naturopathy, Ayurveda, yoga, and diet wellness programs and consultations.

By using our website or submitting your details through our enquiry form, you agree to the collection and use of information as described in this Privacy Policy.

2 Information We Collect

We collect personal information that you voluntarily provide to us when you fill in our consultation enquiry form or contact us directly. This may include:

• Full name
• Date of birth and gender
• Marital status and father’s / husband’s name
• City and address details
• Mobile number and email address
• Wellness program interest and preferred dates
• Number of persons (adults and children)
• Health concerns or issues you voluntarily describe

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, device type, pages visited, and time spent on the website. This is collected through standard web analytics tools.

3 How We Use Your Information

We use the personal information you provide solely for the following purposes:

• To respond to your consultation enquiry and contact you via phone, WhatsApp, or email
• To understand your wellness needs and recommend appropriate programs
• To schedule and confirm wellness consultations or appointments
• To send you relevant wellness information, updates, or promotional offers (only with your consent)
• To improve our website, services, and user experience
• To comply with applicable legal and regulatory obligations

We do not use your personal information for automated decision-making or profiling.

4 How We Store & Protect Your Information

Your personal information is stored securely. We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, misuse, or disclosure.

Enquiry form submissions are transmitted directly via WhatsApp to our team. We do not store your form data on any external server or database beyond what is required to respond to your enquiry.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law.

While we take reasonable precautions, no method of data transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

5 Sharing of Information

We do not sell, trade, or share your personal information with third parties, except in the following limited circumstances:

• Service delivery: We may share your details with our own wellness practitioners and staff within Nirvana Wellness Center to fulfil your consultation request.
• Legal compliance: We may disclose your information if required by law, court order, or government authority.
• Business transfer: In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the new entity, subject to this Privacy Policy.
• WhatsApp: When you submit our enquiry form, your information is sent to our team via WhatsApp (Meta). WhatsApp’s own privacy policy applies to that transmission.

6 Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. Cookies are small text files stored on your device.

We may use the following types of cookies:

• Essential cookies: Necessary for the website to function properly.
• Analytics cookies: Help us understand how visitors interact with our website (e.g. Google Analytics).
• Marketing cookies: Used to track visitors across websites for advertising purposes (e.g. Google Ads tracking).

You can control or disable cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality of our website.

7 Third-Party Services

Our website may use third-party services that have their own privacy policies. These include:

• Google Ads & Google Analytics — for advertising and website analytics. Google Privacy Policy
• WhatsApp (Meta) — for receiving your enquiry form submissions and direct communication. WhatsApp Privacy Policy
• Google Fonts — for website typography. Google may collect usage data.

We are not responsible for the privacy practices of these third-party services. We encourage you to review their respective privacy policies.

8 Your Rights

You have the following rights with respect to your personal information:

• Right to access: You may request a copy of the personal information we hold about you.
• Right to correction: You may request that we correct any inaccurate or incomplete information.
• Right to deletion: You may request that we delete your personal information, subject to legal obligations.
• Right to withdraw consent: If you have consented to receive marketing communications, you may withdraw that consent at any time.
• Right to object: You may object to the processing of your personal information for direct marketing purposes.

To exercise any of these rights, please contact us at the details provided in Section 11 below. We will respond to your request within a reasonable timeframe.

9 Children’s Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children under 18 without verifiable parental consent.

If you believe we have inadvertently collected information from a child under 18, please contact us immediately and we will promptly delete such information.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us: